Refund and Cancellation Policy

1. Nature of the purchase

Top-ups buy virtual Game wallet credit. They are not tickets, physical goods, or cash deposits. Consumer refund rules for physical goods do not automatically apply in the same way; we still handle failures and errors fairly.

2. When you will get a refund

Payment taken but wallet not credited within a reasonable time (usually under 30 minutes; contact us if longer).

Duplicate successful charges for the same pack.

A proven technical error on our side that prevented you from using unused credit.

Any refund required by Indian law or by Razorpay / Stripe / PayPal / your bank / UPI app after their dispute process.

3. When we do not refund

Credit already spent on claims, conquests, gifts, or a raised bid — those are consumed digital entertainment.

Change of mind after a successful top-up, unless required by law.

You lost a bidding race (your wallet is not charged extra; the failed bid does not consume the stake).

Chargebacks filed in bad faith after you received and used credit. We may suspend the account.

4. Unused wallet

If you have unused wallet credit and have not spent it, email myflaglol@gmail.com within 7 days of the top-up with your username and approximate time of payment. We may refund the original payment method minus payment-processor fees if the provider allows it.

5. How refunds are paid

Refunds go back through Razorpay (or Stripe / PayPal if that was the original method) to the original instrument (card, UPI, netbanking). Timing depends on your bank or UPI app (often 5–10 business days).

6. Cancellations

There is no subscription. Close the checkout modal before paying and nothing is charged. After a successful payment, the Refund Policy above applies.

7. Contact

Refund requests: myflaglol@gmail.com. Grievance contact: myflaglol@gmail.com.